Property insurance claims
Quick and easy claims handling!

What to do in the event of an accident?

1

Do your best to reduce the damage. Make sure the emergency centre is notified in the event of a fire, a gas leak or vandalism by calling 112.

2

Call our 24 hour customer support on +370 5 2600 600 or report the damage by e-mail to bta@bta.lt or by filling in the claim report

3

We will advise you on the paperwork and if necessary, choose a suitable partner to assess the damages.

4

We assess the damage and review the necessary materials for the insurance decision.

4

Damaged property will be repaired or the amount required to replace an equivalent item will be compensated upon reaching an agreement.

Frequently asked questions

  • In the event of an accident that has damaged or destroyed property, one must immediately notify the responsible state institution by phone 112 - the Police, Fire and Rescue Service - about the performance of rescue work, determination of the circumstances and causes of the accident.
  • It is equally important to take all necessary steps to rescue the property and prevent additional or greater losses.
  • One must notify BTA about the event as soon as possible, no later than within 3 working days, submit all the necessary documents and fill in the application for insurance indemnity Upon receipt of the notification of the disaster, a BTA specialist will inspect your property, assess the damage and loss, and determine the amount of the indemnity.

Contact us whatever happens

Fill the form online or call +370 5 2600 600

We always inform our clients about the status of their claims. When the status has changed, or there is a need for additional informations, or the indemnity is calculated, we will inform you by e-mail or phone. You can also see the status at the self-service portal.

  • One must notify BTA about the event as soon as possible, no later than within 3 working days, submit all the necessary documents and fill in the application for insurance indemnity.
  • Upon receipt of the notification of the disaster, a BTA specialist will inspect your property, assess the damage and loss, and determine the amount of the indemnity.
  • One should indeed note that the repair of the damaged object or the destruction of damaged items is possible only after a representative of the insurance company has inspected the damaged/destroyed property.
  • BTA will make a decision on the payment of the insurance indemnity within the shortest possible time, not exceeding 30 calendar days from the date of receipt of all necessary documents about the event.
  • The indemnity is paid to the bank account indicated by the applicant, or transferred directly to the account of the construction/household service company that carried out the repair work.

{{coveredPopup.title}}

{{coveredPopup.description}}

{{item.badge}}
{{item.title}}
{{formattedPrice(item.price)}}
{{item.title}}
{{sparsePrice(price, true)}} €

{{coveredPopup.title}}

{{coveredPopup.descriptionCasco}}

{{coveredPopup.descriptionMtpl}}

Deductible Casco
{{title | translate}} {{value}}
Insured risks

We indemnify in BTA traffic damage caused by the party who has taken out motor insurance and the cost of medical treatment for third parties (owners of other vehicles, cyclists, pedestrians) and damage to property of third parties.

{{coveredInfoTextMtplWithRoadAssistance}}

{{value | translate}}

{{coveredPopup.title}}

{{coveredPopup.description}}

{{translation('one_property_covered_deductible')}} {{coveredPopup.deductible}} €
{{translation('one_property_covered_risks')}}
{{localized(value.tooltipDescription)}}

Let us remind you

{{productReminderMessage}} {{productReminderDate}}.

Agree to receive marketing and special offers
Policy holder‘s driving licence
Vehicle data

{{ fieldsPopupHeading }}

{{ cmsFields.youngestDriver.label }}
The driver age value provided is not allowed
Please specify youngest driver's age
{{ cmsFields.drivingExperience.label }}
Please specify driving experience
{{ cmsFields.territory.label }}
no_territory_error_message
{{ cmsFields.drivingExperienceLessThanThreeYears.label }}
no_driving_experience_lt_3_years_error_message
Please wait!

We need few seconds to calculate best prices for you, you don’t even have time to read this message :)

Upload vehicle photos

Uploading pictures is easy! Upload pictures of the vehicle immediately and full insurance coverage is guaranteed.