We suggest you to choose from these options:

• Medical expenses
• Accidents during the trip
• Civil liability during the trip
• Luggage loss, theft or damage
• Travel documents
• Trip cancellation
• Interruption of travel
• Legal assistance

In case of accident or sickness we advice you to contact the medical institution to receive the qualified medical service as soon as possible. If you need the support from BTA, please contact the phone numbers indicated in your travel insurance policy, and we will be there for you. It is particularly important to inform us if you need a treatment in a hospital during your trip. Please inform us about this kind of issue as soon as you can, but not later than in 72 hours.

Please contact us at +371 26 121 212, fax.+371 670 25 079 or by e-mail assist@bta.lv. When reporting the event, please indicate you ploicy number, insured person's name and surname, place of the event, medical institution's contact information.

If the event occured in Greece, Bulgaria, USA, Russian Federation, Belarus or Thailand, please call the numbers below for medical assistance.

If the event occured in Turkey or Egypt, please call the numbers below before contacting the medical institution:

• Turkey: (+90 242) 310 44 44
• Egypt: (+20 122) 104 27 43
• Greece: (+30) 28970 41 777
• Bulgaria: (+373) 22 994 955
• Thailand: (+66) 6000 351 68
• Ukraine: (+380) 443 745 026
• Belarus: (+375) 29 103 64 24
• Russia, Indonesia, UAE: (+7) 495 989 11 20
• USA / Latin America: (+1) 9543706404 
• Spain: +34 931 70 22 86: +34 518 900 340

We guarantee the high-quality service 24/7!

Your luggage can be insured from delay, theft and damage. The insurance sum is up to 150 euros for each piece of luggage.

If you are planning a skiing or professional sports trip, please inform you insurance consultant, and if you buy your insurance online, please mark the corresponding fields. Then you will be provided with a special insurance package with these risks included.

Travel risks insurance terms and conditions

Insurance of COVID-19” - insured person expenses* are compensated only in inpatient health care facility, associated with the treatment related to COVID-19 (coronavirus SARS CoV-2 induced disease), when the Insured Person is on the Trip and when these costs are not covered by a third party or covered only partially. This exclusion is valid only on condition when the risk “Medical Expenses and Repatriation” is specified in the insurance policy. The costs of self-isolation and COVID tests are not reimbursed.

*COVID - 19 treatment expenses in an inpatient health care facility are reimbursed up to EUR 40,000. Selecting the territory of Belarus, the cost of COVID - 19 treatment in an inpatient health care facility is up to EUR 10,000. The insurance cover shall not apply in the Republic of Lithuania.