Accident claims

File a claim quickly and easy
{{ applyStepUrls('/en/claims/accidents/accident-data', '/en/claims/accident') }}

What to do in the event of an accident?

1

Make sure your health and life are not in danger, call an ambulance if necessary

2

Contact a medical institution within 3 days at the latest

3

Fill in the application and send it to BTA with the necessary documents

4

We will review your case as soon as possible and notify you of the decision

Frequently asked questions

  • In the event of an accident, contact a medical institution immediately, but no later than within 72 hours, to provide you with the necessary medical assistance.
  • Obtain a medical certificate from the medical institution with details of the diagnosis and treatment.
  • Inform BTA about the event by phone or by filling in the notification form on the website and submit the necessary documents. 

Contact us whatever happens

Fill the form online or call +370 5 2600 600

We always inform our clients about the status of their claims. When the status has changed, or there is a need for additional informations, or the indemnity is calculated, we will inform you by e-mail or phone. You can also see the status at the self-service portal.

  • In the event of an accident, contact a medical institution immediately, but no later than within 72 hours, to provide you with the necessary medical assistance.
  • Obtain a medical certificate from the medical institution with details of the diagnosis and treatment.
  • Inform BTA about the event by phone or by filling in the notification form on the website and submit the necessary documents.
  • BTA will make a decision on the payment of the insurance indemnity within the shortest possible time, not exceeding 30 calendar days from the date of receipt of all necessary documents about the event.
{{coveredPopup.title}}

{{coveredPopup.description}}

{{item.badge}}
{{item.title}}
{{formattedPrice(item.price)}}
{{item.title}}
{{sparsePrice(price, true)}} €
{{coveredPopup.title}}

{{coveredPopup.descriptionCasco}}

{{coveredPopup.descriptionMtpl}}

Deductible Casco
{{transform.translate(title)}}{{value}}
Insured risks

btar_covered_info_block_mtpl

{{coveredInfoTextMtplWithRoadAssistance}}

{{coveredPopup.title}}

{{coveredPopup.description}}

{{translation('one_property_covered_deductible')}}{{coveredPopup.deductible}} €
{{translation('one_property_covered_risks')}}
{{localized(value.tooltipDescription)}}
{{coveredPopup.coveredContent.title}}

{{coveredPopup.coveredContent.description}}

{{item.title}}
{{coveredPopup.formattedPrice(item.price)}} €accident_one_day_per_person
{{localized(risk.title)}}
{{coveredPopup.sparsePrice(price, true)}} €

Let us remind you

{{productReminderMessage}} {{productReminderDate}}.

Agree to receive marketing and special offers
Your session will end in:

{{sessionTimeout.formattedTime}}

Policy holder‘s driving licence
Vehicle data
{{ fieldsPopupHeading }}
{{ cmsFields.youngestDriver.label }}
The driver age value provided is not allowed
Please specify youngest driver's age
{{ cmsFields.drivingExperience.label }}
Please specify driving experience
{{ cmsFields.territory.label }}
no_territory_error_message
{{ cmsFields.drivingExperienceLessThanThreeYears.label }}
no_driving_experience_lt_3_years_error_message
{{popup.textTitle}}
Please wait!

We need few seconds to calculate best prices for you, you don’t even have time to read this message :)

Cookie
Cookies
Cookies Settings
Cookies settings
This website uses cookies that are strictly necessary for this website to work.
With your consent, this website may additionally use statistical and marketing cookies.

If you accept all cookies, please click "Allow".
If you wish to refuse cookies, please click "I don't agree". You can manage your preferences by clicking "Customize preferences".


For more information, please see our
Cookie Policy
For more information, see our
Cookie Policy

Functionality (necessary) cookies

These cookies are necessary for the operation of the website and cannot be disabled. These cookies can be divided into session cookies and persistent cookies, which do not store personally identifiable information. Session cookies are deleted as soon as you leave this site.


Statistics cookies

These cookies are used to measure the use of the website and traffic sources to obtain information required to improve the website’s performance. These cookies help us to determine – which sections of the website are the most popular and learn about our users' browsing habits. For this purpose, we use the Google Analytics statistics engine. All information collected is anonymous and cannot be used to identify you.


Marketing cookies

These third-party cookies are used to display personalized ads according to your preferences. We use cookies to help us collect information about your usage habits on this website and to allow us learn of your interests so that we could show you only ads that are relevant to your usage habits. In case you prefer us not to show you any ads, leave this menu check-box blank.