What to do in the event of an accident?
1
Do your best to reduce the damage. Make sure the emergency centre is notified in the event of a fire, a gas leak or vandalism by calling 112.
2
Call our 24 hour customer support on +370 5 2600 600 or report the damage by e-mail to bta@bta.lt or by filling in the claim report
3
We will advise you on the paperwork and if necessary, choose a suitable partner to assess the damages.
4
We assess the damage and review the necessary materials for the insurance decision.
4
Damaged property will be repaired or the amount required to replace an equivalent item will be compensated upon reaching an agreement.
Frequently asked questions
- In the event of an accident that has damaged or destroyed property, one must immediately notify the responsible state institution by phone 112 - the Police, Fire and Rescue Service - about the performance of rescue work, determination of the circumstances and causes of the accident.
- It is equally important to take all necessary steps to rescue the property and prevent additional or greater losses.
- One must notify BTA about the event as soon as possible, no later than within 3 working days, submit all the necessary documents and fill in the application for insurance indemnity Upon receipt of the notification of the disaster, a BTA specialist will inspect your property, assess the damage and loss, and determine the amount of the indemnity.
Contact us whatever happens
Fill the form online or call +370 5 2600 600
We always inform our clients about the status of their claims. When the status has changed, or there is a need for additional informations, or the indemnity is calculated, we will inform you by e-mail or phone. You can also see the status at the self-service portal.
- One must notify BTA about the event as soon as possible, no later than within 3 working days, submit all the necessary documents and fill in the application for insurance indemnity.
- Upon receipt of the notification of the disaster, a BTA specialist will inspect your property, assess the damage and loss, and determine the amount of the indemnity.
- One should indeed note that the repair of the damaged object or the destruction of damaged items is possible only after a representative of the insurance company has inspected the damaged/destroyed property.
- BTA will make a decision on the payment of the insurance indemnity within the shortest possible time, not exceeding 30 calendar days from the date of receipt of all necessary documents about the event.
- The indemnity is paid to the bank account indicated by the applicant, or transferred directly to the account of the construction/household service company that carried out the repair work.
