Property insurance claims
Quick and easy claims handling!
Has your property been damaged?
1
Report the accident online
Attach the required documents and photos so we can assess your incurred losses.
2
Assessment of Damaged Property Losses
We will evaluate the information you provided. If necessary, we will conduct a property inspection.
3
We will confirm the amount and method of payment
Choose the payment method: a cash settlement or property restoration work.
4
Compensation payment
If you choose repairs, we will settle the payment directly with our partner. If you choose a cash settlement, the amount will be transferred to your bank account.
Frequently asked questions
- In the event of an accident that has damaged or destroyed property, one must immediately notify the responsible state institution by phone 112 - the Police, Fire and Rescue Service - about the performance of rescue work, determination of the circumstances and causes of the accident.
- It is equally important to take all necessary steps to rescue the property and prevent additional or greater losses.
- One must notify BTA about the event as soon as possible, no later than within 3 working days, submit all the necessary documents and fill in the application for insurance indemnity Upon receipt of the notification of the disaster, a BTA specialist will inspect your property, assess the damage and loss, and determine the amount of the indemnity.
Contact us whatever happens
Fill the form online or call +370 5 2600 600
We always inform our clients about the status of their claims. When the status has changed, or there is a need for additional informations, or the indemnity is calculated, we will inform you by e-mail or phone. You can also see the status at the self-service portal.
- One must notify BTA about the event as soon as possible, no later than within 3 working days, submit all the necessary documents and fill in the application for insurance indemnity.
- Upon receipt of the notification of the disaster, a BTA specialist will inspect your property, assess the damage and loss, and determine the amount of the indemnity.
- One should indeed note that the repair of the damaged object or the destruction of damaged items is possible only after a representative of the insurance company has inspected the damaged/destroyed property.
- BTA will make a decision on the payment of the insurance indemnity within the shortest possible time, not exceeding 30 calendar days from the date of receipt of all necessary documents about the event.
- The indemnity is paid to the bank account indicated by the applicant, or transferred directly to the account of the construction/household service company that carried out the repair work.
