Property insurance claims
Has your property been damaged?
Report the accident online
Attach the required documents and photos so we can assess your incurred losses.
Assessment of Damaged Property Losses
We will evaluate the information you provided. If necessary, we will conduct a property inspection.
We will confirm the amount and method of payment
Choose the payment method: a cash settlement or property restoration work.
Compensation payment
If you choose repairs, we will settle the payment directly with our partner. If you choose a cash settlement, the amount will be transferred to your bank account.
Customer reviews
Loreta
“BTA employees assess situations very well, show attentive care for clients, are understanding and professional. Communication is warm, sincere, and very pleasant.”
Andrėjus
“I sincerely thank the consultant who helped me conclude the insurance contract. When an insured event occurred, the damage was partly but fairly compensated – I am grateful for their professional approach.”
Simas
“BTA stands out with excellent claims management and fair assessments – everything is transparent, without attempts to mislead. When needed, they provide all evaluation documents. That is why I chose BTA.”
Frequently asked questions
- In the event of an accident that has damaged or destroyed property, one must immediately notify the responsible state institution by phone 112 - the Police, Fire and Rescue Service - about the performance of rescue work, determination of the circumstances and causes of the accident.
- It is equally important to take all necessary steps to rescue the property and prevent additional or greater losses.
- One must notify BTA about the event as soon as possible, no later than within 3 working days, submit all the necessary documents and fill in the application for insurance indemnity Upon receipt of the notification of the disaster, a BTA specialist will inspect your property, assess the damage and loss, and determine the amount of the indemnity.
Contact us whatever happens
Fill the form online or call +370 5 2600 600
We always inform our clients about the status of their claims. When the status has changed, or there is a need for additional informations, or the indemnity is calculated, we will inform you by e-mail or phone. You can also see the status at the self-service portal.
- One must notify BTA about the event as soon as possible, no later than within 3 working days, submit all the necessary documents and fill in the application for insurance indemnity.
- Upon receipt of the notification of the disaster, a BTA specialist will inspect your property, assess the damage and loss, and determine the amount of the indemnity.
- One should indeed note that the repair of the damaged object or the destruction of damaged items is possible only after a representative of the insurance company has inspected the damaged/destroyed property.
- BTA will make a decision on the payment of the insurance indemnity within the shortest possible time, not exceeding 30 calendar days from the date of receipt of all necessary documents about the event.
- The indemnity is paid to the bank account indicated by the applicant, or transferred directly to the account of the construction/household service company that carried out the repair work.
